Information regarding order policies, first orders, and tracking orders.

Order Policies

Information regarding placing your first order.

First Order

Tracking Orders

Information regarding auto-replenish orders.

Auto-Replenish/ Subscriptions

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EMK Skincare

Orders

I can't access my account. What should I do?

Online Account

Can I change or cancel my order after placing it?

What Forms of Payment Do You Accept?

Pre-order products, out-of-stock items, and partial shipments

Do you offer samples before I make a purchase?

Do you have a storefront where I could purchase from?

When will my package arrive?

Track My Order

What is Auto-Replenish?

How can I cancel my Auto-Replenish subscription?

What are your domestic shipping charges within the USA?

What are the international shipping charges?

Do you ship to Canada?

Does EMK ship internationally?

Where do EMK products ship from?

Shipping

What is your refund policy?

How can I start a return process?

My product arrived damaged. What steps should I take to get it replaced?

Returns

Shipping / Returns

How does the EMK Rewards Program work?

How can I refer a friend to EMK Skincare, and are there any incentives?

How To Redeem Points For A Code

How To Redeem Points For Cash Value At Checkout

Rewards Program

Can I use more than one discount code on an order?

How do I stay informed about new products and promotions?

Are there any active promo codes or ongoing promotions?

Why doesn't my promo code work?

Promotions

Which product is recommended for those new to EMK Skincare?

When is the best time to start using anti-aging products?

Can EMK Skincare products be effective for acne?

Is it okay to incorporate EMK Skincare products into a routine with products from other brands?

Where can I find the ingredients list for EMK products?

Are EMK products safe to use during pregnancy and while breastfeeding?

Can I substitute a product in a set or pair?

How long does it take to see results from EMK products?

Does EMK offer gift cards?

How can I provide feedback or submit a product review?

How do I know when a product is back in stock?

Can men use EMK products?

Are your products gluten-free?

Can I use EMK products with my existing skincare routine?

What is your policy on plastic use and sustainability?

I have a specific skin concern. Can you recommend a tailored skincare routine?

Do EMK products contain parabens or sulfates?

What is the shelf life of your products?

Are EMK Skincare products vegan?

What's the recommended order for using EMK products in a skincare routine?

Are your products cruelty-free?

What is Agave Flora-V, also known as Bioplacenta?

General Product Information

What are the benefits of using 24K Gold Peeling Gel?

How often should I use 24K Gold Peeling Gel?

24K Gold Peeling Gel

What type of cleanser is Aurora Cleanser?

Can all skin types use Aurora Cleanser?

Aurora Cleanser

Can I use Bloom Toner for makeup removal?

Bloom Toner

What's the best way to apply Beam Eye Gel and Radical Eye Cream?

Is Beam Eye Gel prone to leaving a sticky or greasy residue?

What should I do if the Beam Eye Gel pump doesn't work?

Can I use both Beam Eye Gel and Radical Eye Cream together?

What differentiates Radical Eye Cream from Beam Eye Gel?

Eye Treatments

Is there a larger size available for Face Treatment?

What exactly does Face Treatment do?

Face Treatment

Has Alpha Mask been renamed to Instant Live Mask?

How frequently can Instant Live Mask be used?

Instant Live Mask

Does Lumina Hand Treatment offer SPF protection?

How should I use Lumina Hand Treatment for the best results?

Is Lumina Hand Treatment recommended for dry hands?

Lumina Hand Treatment

When is the best time to use Stem Cell White Caviar?

Stem Cell White Caviar

How do I apply EMK Serums for the best results?

Is it safe to apply Rescue Serum under my eyes?

Can Rescue Serum be combined with retinol cream in my skincare routine?

Is there a travel-sized option for Rescue Serum?

Can I use Rescue Serum after undergoing laser treatment, chemical peels, or microdermabrasion?

Should I apply serum before moisturizer?

Serums

Which EMK Moisturizer is best for me?

Moisturizers

When can we expect Antidote to be restocked?

Antidote

Individual Product Information

Product Information

Does EMK have an affiliate program? How can I join?

I'm a content creator, can I collaborate with EMK Skincare?

Are there any job openings at EMK Skincare?

How can I become an EMK Skincare distributor?

How do I become a distributor or retailer for EMK products?

Work With Us

How can I provide feedback about a product or service?

Who can I contact for more personalized skincare advice?

Can I submit ideas for new products or feedback on existing ones?

How can I follow EMK Skincare on social media?

Can I share EMK products on my social media?

Social Media

What are the benefits of subscribing to the EMK newsletter?

Newsletter

Stay In Touch with Us

What Is the EMK AI Skin Quiz?

How Often Should I Take the Skin Quiz?

I Took the Quiz — Where Is My Code?

Does the Quiz Store My Information?

Are the Quiz Results Considered Medical Advice?

Troubleshooting the EMK Skin Quiz

Skin Quiz