What is your refund policy?Updated 2 months ago

We hope you love the EMK product you ordered! If you are not satisfied, you may return or exchange a product within 30 days. We will issue a refund to the credit card used for the original purchase (minus shipping and handling costs) amount for any item that you return, if received within 30 days of the purchase date. After 30 days from the purchase date, you may only return unopened products for store credit (minus shipping and handling fees). We are unable to extend any refund, store credit or discount terms after 30 days of purchase. We do not refund shipping fees, as its a cost we are not able to have refunded from the shipping carrier. EMK does not cover the cost of shipping to return any products. Delivery & Returns process is only honored with verified purchases on our site. Additionally, our Return Portal, which offers step-by-step guidance on processing returns, can also be found on our site. Our return portal can be located at https://logistics.emkskincare.com/returns

At EMK, we strive to provide a seamless return process to ensure customer satisfaction. To maintain efficiency and ensure proper tracking, all returns must follow our designated return procedure. Please review the following terms regarding returns and refused packages:

1. Required Use of EMK’s Return Portal

• Customers must initiate all returns through our official Return Portal: EMK Skincare Returns.
• Returns that are not processed through the return portal may be subject to delays and tracking issues, for which EMK is not responsible.

2. Returns Sent Without Authorization or Refused Deliveries

• If a customer refuses delivery of their order or returns an item using an alternative shipping method outside of our return portal, a $25 restocking fee will be assessed.
• The customer is responsible for ensuring the package arrives at our facility if using an unauthorized return method. EMK is not liable for lost or misrouted returns sent without prior authorization.
• If EMK is able to locate an unauthorized return, it will also be subject to the following conditions:
  ✔ Returns must be received within 30 days of the original delivery date.
  ✔ If a return is not received within 30 days, it will no longer be eligible for a refund or store credit.
  ✔ Customers are encouraged to use our return portal, which provides tracking and confirmation to ensure a smooth return process.