Returns
Return/Exchange information for products purchased from EMK Skincare.
What is EMK’s return & refund policy?
We hope you love the EMK product you ordered! If you are not satisfied, you may return or exchange a product within 30 days. We will issue a refund to the credit card used for the original purchase (minus shipping and handling costs) amount for...
How do I start a return or exchange?
If you need to return a product, we aim to make the process as seamless as possible for you. Simply visit our Return Portal (https://returns.emkskincare.com), where you'll find easy-to-follow steps to initiate your return.
What if my order arrives damaged or incorrect?
We sincerely apologize for any inconvenience caused by receiving a damaged product. Please access our Return Portal (https://returns.emkskincare.com) within 30 days of your order to report the damage, and we will guide you through the replacement...
When Should I Contact Support Instead of Using the Return Portal?
For most returns and exchanges, EMK’s Return Portal is the quickest way to get started. However, please contact our support team directly if your situation involves:. An order marked as delivered but not received. A mis-delivered shipment. A package