We hope you love the EMK product you ordered! If you are not satisfied, you may return or exchange a product within 30 days. We will issue a refund to the credit card used for the original purchase (minus shipping and handling costs) amount for...

We hope you love the EMK product you ordered! If you are not satisfied, you may return or exchange a product within 30 days. We will issue a refund to the credit card used for the original purchase (minus shipping and handling costs) amount for any item that you return, if received within 30 days of the purchase date. After 30 days from the purchase date, you may only return unopened products for store credit (minus shipping and handling fees). We are unable to extend any refund, store credit or discount terms after 30 days of purchase. We do not refund shipping fees, as its a cost we are not able to have refunded from the shipping carrier. EMK does not cover the cost of shipping to return any products. Delivery &amp; Returns process is only honored with verified purchases on our site. Additionally, our Return Portal, which offers step-by-step guidance on processing returns, can also be found on our site. Our return portal can be located at <a href="https://logistics.emkskincare.com/returns" id="isPasted">https://logistics.emkskincare.com/returns</a>At EMK, we strive to provide a seamless return process to ensure customer satisfaction. To maintain efficiency and ensure proper tracking, all returns must follow our designated return procedure. Please review the following terms regarding returns and refused packages:1. Required Use of EMK&#x2019;s Return Portal<ul type="disc"><li>Customers must initiate all returns through our official Return Portal: <a data-auth="NotApplicable" data-linkindex="0" href="https://logistics.emkskincare.com/returns" rel="noopener noreferrer" target="_blank" title="https://returns.emkskincare.com/#/">EMK Skincare Returns</a>.</li><li>Returns that are not processed through the return portal may be subject to delays and tracking issues, for which EMK is not responsible.</li></ul>2. Returns Sent Without Authorization or Refused Deliveries<ul type="disc"><li>If a customer refuses delivery of their order or returns an item using an alternative shipping method outside of our return portal, a $25 restocking fee will be assessed.</li><li>The customer is responsible for ensuring the package arrives at our facility if using an unauthorized return method. EMK is not liable for lost or misrouted returns sent without prior authorization.</li><li>If EMK is able to&#xA0;locate an unauthorized return, it will also be subject to the following conditions: &#x2714;&#xA0;Returns must be received within 30 days of the original delivery date. &#x2714; If a return is&#xA0;not received within 30 days, it will no longer be eligible for a refund or store credit. &#x2714; Customers are encouraged to use our return portal, which provides tracking and confirmation to ensure a smooth return process.</li></ul>

What is your refund policy?

If you need to return a product, we aim to make the process as seamless as possible for you. Simply visit our Return Portal (https://returns.emkskincare.com), where you'll find easy-to-follow steps to initiate your return.

If you need to return a product, we aim to make the process as seamless as possible for you. Simply visit our <a href="https://logistics.emkskincare.com/returns"></a><a href="https://logistics.emkskincare.com/returns?returns_page_access=granted" rel="noopener noreferrer" target="_blank">Return Portal (</a>https://logistics.emkskincare.com/returns), where you&apos;ll find easy-to-follow steps to initiate your return. We&apos;re here to assist every step of the way.

How can I start a return process?

We sincerely apologize for any inconvenience caused by receiving a damaged product. Please access our Return Portal (https://returns.emkskincare.com) within 30 days of your order to report the damage, and we will guide you through the replacement...

We sincerely apologize for any inconvenience caused by receiving a damaged product. Please access our <a href="https://logistics.emkskincare.com/returns"></a><a href="https://logistics.emkskincare.com/returns?returns_page_access=granted" rel="noopener noreferrer" target="_blank">Return Portal (</a>https://logistics.emkskincare.com/returns) within 30 days of your order to report the damage, and we will guide you through the replacement process swiftly. Your satisfaction and product quality are our top priorities.

My product arrived damaged. What steps should I take to get it replaced?

Your message is important. We will respond within 24 hours, or next business day. Thank you!

EMK Skincare

Return/Exchange information for products purchased from EMK Skincare.

Returns

Shipping / Returns

I can't access my account. What should I do?

Online Account

Can I change or cancel my order after placing it?

What Forms of Payment Do You Accept?

Pre-order products, out-of-stock items, and partial shipments

Order Policies

Do you offer samples before I make a purchase?

Do you have a storefront where I could purchase from?

First Order

When will my package arrive?

Track My Order

Tracking Orders

What is Auto-Replenish?

How can I cancel my Auto-Replenish subscription?

Auto-Replenish/ Subscriptions

Orders

What are your domestic shipping charges within the USA?

What are the international shipping charges?

Do you ship to Canada?

Does EMK ship internationally?

Where do EMK products ship from?

Shipping

How does the EMK Rewards Program work?

How can I refer a friend to EMK Skincare, and are there any incentives?

How To Redeem Points For A Code

How To Redeem Points For Cash Value At Checkout

Rewards Program

Can I use more than one discount code on an order?

How do I stay informed about new products and promotions?

Are there any active promo codes or ongoing promotions?

Promotions

Which product is recommended for those new to EMK Skincare?

When is the best time to start using anti-aging products?

Can EMK Skincare products be effective for acne?

Is it okay to incorporate EMK Skincare products into a routine with products from other brands?

Where can I find the ingredients list for EMK products?

Are EMK products safe to use during pregnancy and while breastfeeding?

Can I substitute a product in a set or pair?

How long does it take to see results from EMK products?

Does EMK offer gift cards?

How can I provide feedback or submit a product review?

How do I know when a product is back in stock?

Can men use EMK products?

Are your products gluten-free?

Can I use EMK products with my existing skincare routine?

What is your policy on plastic use and sustainability?

I have a specific skin concern. Can you recommend a tailored skincare routine?

Do EMK products contain parabens or sulfates?

What is the shelf life of your products?

Are EMK Skincare products vegan?

What's the recommended order for using EMK products in a skincare routine?

Are your products cruelty-free?

What is Agave Flora-V, also known as Bioplacenta?

General Product Information

What are the benefits of using 24K Gold Peeling Gel?

How often should I use 24K Gold Peeling Gel?

24K Gold Peeling Gel

What type of cleanser is Aurora Cleanser?

Can all skin types use Aurora Cleanser?

Aurora Cleanser

Can I use Bloom Toner for makeup removal?

Bloom Toner

What's the best way to apply Beam Eye Gel and Radical Eye Cream?

Is Beam Eye Gel prone to leaving a sticky or greasy residue?

What should I do if the Beam Eye Gel pump doesn't work?

Can I use both Beam Eye Gel and Radical Eye Cream together?

What differentiates Radical Eye Cream from Beam Eye Gel?

Eye Treatments

Is there a larger size available for Face Treatment?

What exactly does Face Treatment do?

Face Treatment

Has Alpha Mask been renamed to Instant Live Mask?

How frequently can Instant Live Mask be used?

Instant Live Mask

Does Lumina Hand Treatment offer SPF protection?

How should I use Lumina Hand Treatment for the best results?

Is Lumina Hand Treatment recommended for dry hands?

Lumina Hand Treatment

When is the best time to use Stem Cell White Caviar?

Stem Cell White Caviar

How do I apply EMK Serums for the best results?

Is it safe to apply Rescue Serum under my eyes?

Can Rescue Serum be combined with retinol cream in my skincare routine?

Is there a travel-sized option for Rescue Serum?

Can I use Rescue Serum after undergoing laser treatment, chemical peels, or microdermabrasion?