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EMK Skincare

<h1 id="isPasted">What if my order arrives damaged or incorrect? </h1>We&#x2019;re&#xA0;sorry if your order&#xA0;didn&#x2019;t&#xA0;arrive as expected &#x2014; we want to make it right.&#xA0;If your product arrives&#xA0;damaged, defective, or incorrect, please report the issue&#xA0;within&#xA0;30 days&#xA0;of delivery&#xA0;using EMK&#x2019;s Return Portal.&#xA0;What to do&#xA0;<ol><li>Visit&#xA0;EMK&#x2019;s Return Portal</li><li>Select the option for damaged or incorrect items</li><li>Follow the instructions to submit details and photos, if requested</li></ol>&#x1F449;&#xA0;<a href="https://logistics.emkskincare.com/returns" target="_blank" rel="noopener noreferrer">Visit EMK&#x2019;s Return Portal </a>Our team will review your request and guide you through the replacement or resolution process as quickly as possible.&#xA0;&#xA0;

We sincerely apologize for any inconvenience caused by receiving a damaged product. Please access our Return Portal (https://returns.emkskincare.com) within 30 days of your order to report the damage, and we will guide you through the replacement process swiftly. Your satisfaction and product quality are our top priorities.

What if my order arrives damaged or incorrect?

Shipping & Returns

Returns

Can't Access My Account

I placed an order without an account — can I still track it?

Why Can’t I See My Order History?

Account Access & Profile

Do you offer samples before I make a purchase?

Do you have a storefront where I can purchase EMK products?

What Forms of Payment Do You Accept?

How do I know when a product is back in stock?

Does EMK offer gift cards?

Placing an Order

Can I change or cancel my order after placing it?

Pre-order products, out-of-stock items, and partial shipments

Can I substitute a product in a set, pair, routine, or protocol?

How can I submit a product review or share feedback?

Order Changes & Policies

When will my package arrive?

Track My Order

Shipping & Tracking

What is Auto-Replenish?

How can I cancel my Auto-Replenish subscription?

Auto-Replenish/ Subscriptions

Account & Orders

Shipping rates & delivery options (U.S.)

International Shipping & Duties

Shipping to Canada

What If My Package Is Lost, Stolen, or Marked as Delivered?

Where do EMK products ship from?

When are orders processed and shipped?

Shipping

What is EMK’s return & refund policy?

How do I start a return or exchange?

When Should I Contact Support Instead of Using the Return Portal?

How does the EMK Rewards Program work?

How can I refer a friend to EMK Skincare?

How do I redeem EMK Rewards points for a code?

How Do I Redeem EMK Rewards Points at Checkout?

Why aren’t my EMK Rewards points showing?

Loyalty & Rewards

Can I use more than one discount code on an order?

How Do I Stay Informed About New Products and Promotions?

Are there any active promo codes or ongoing promotions?

Why doesn't my promo code work?

Promotions

Where Can I Find the Full Ingredient List for EMK Products?

Are EMK products safe during pregnancy or breastfeeding?

Are EMK Products Vegan, Cruelty-Free, Gluten-Free, and Free of Parabens or Sulfates?

What is the shelf life of EMK products?

What is EMK’s sustainability approach?

What is AgaveFlora-V™ (formerly known as Bioplacenta)?

Ingredients & Safety

Aurora Cleanser

Beam Eye Gel

Bloom Toner

Cx3 Gold Serum

Face Treatment

Glowin Tinted Cream SPF

Instant Live Mask

Lumina Hand Treatment

Optima Face Cream

Rescue Serum

Radical Eye Cream

Supra Face Cream

Stem Cell White Caviar

Texal Mask

24K Gold Peeling Gel

Product Specific Guidance

How to Layer EMK Products — Complete Ritual Guide

Can I Use EMK Products with Other Skincare Brands?

Where should I start with EMK skincare?

How long does it take to see results from EMK products?

How to Use & Layer

Products & Formulation

What Is the EMK AI Skin Analysis?

How often should I take the EMK AI Skin Analysis?

I Completed the AI Skin Analysis — Where Is My Code?

Does the EMK AI Skin Analysis store my information?

Are AI Skin Analysis Results Medical Advice?

Troubleshooting the EMK AI Skin Analysis

AI Skin Analysis

Are there career opportunities at EMK?

Careers & Job Openings

Does EMK Have an Affiliate Program?

I'm a content creator, can I collaborate with EMK?

Affiliates & Content Creators

How can I become a wholesale or professional partner?

Wholesale & Distribution

Work With EMK

How Can I Contact EMK Customer Care?

Who should I contact for other EMK inquiries?

Contact & Support

What if my order arrives damaged or incorrect? 

What if my order arrives damaged or incorrect?Updated 14 days ago

What if my order arrives damaged or incorrect?