When should I contact support instead of using the Return Portal?

For most returns and exchanges, EMK’s Return Portal is the quickest way to get started.

However, please contact our support team directly if your situation involves:

• An order marked as delivered but not received

• A mis-delivered shipment

• A package damaged during shipping

• Questions about a specific product within a routine, bundle, protocol, duo, pair, or ritual

• An order placed through Amazon

These situations are handled separately to ensure the fastest and most appropriate resolution.

For standard returns and exchanges, please use our Return Portal.

👉 Visit EMK’s Return Portal