Get help accessing your EMK account, logging in, managing your email, viewing order history, and resolving account-related issues.

Account Access & Profile

Learn how to place an order with EMK, including payment options, samples, and where to purchase our products.

Placing an Order

Understand EMK’s order policies, including changes, cancellations, pre-orders, out-of-stock items, and partial shipments.

Order Changes & Policies

Find information about EMK shipping timelines, delivery updates, and how to track your order.

Shipping & Tracking

Learn how EMK Auto-Replenish subscriptions work, including delivery schedules, billing, pausing, and cancellation options.

Auto-Replenish/ Subscriptions

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EMK Skincare

Get help with your EMK account, login access, orders, tracking, and loyalty. Clear answers and guided support for managing your account and purchases.

Account & Orders

Can't Access My Account

I placed an order without an account — can I still track it?

Why Can’t I See My Order History?

Do you offer samples before I make a purchase?

Do you have a storefront where I can purchase EMK products?

What Forms of Payment Do You Accept?

How do I know when a product is back in stock?

Does EMK offer gift cards?

Can I change or cancel my order after placing it?

Pre-order products, out-of-stock items, and partial shipments

Can I substitute a product in a set, pair, routine, or protocol?

How can I submit a product review or share feedback?

When will my package arrive?

Track My Order

What is Auto-Replenish?

How can I cancel my Auto-Replenish subscription?

Shipping rates & delivery options (U.S.)

International Shipping & Duties

Shipping to Canada

What If My Package Is Lost, Stolen, or Marked as Delivered?

Where do EMK products ship from?

When are orders processed and shipped?

Shipping

What is EMK’s return & refund policy?

How do I start a return or exchange?

What if my order arrives damaged or incorrect?

When Should I Contact Support Instead of Using the Return Portal?

Returns

Shipping & Returns

How does the EMK Rewards Program work?

How can I refer a friend to EMK Skincare?

How do I redeem EMK Rewards points for a code?

How Do I Redeem EMK Rewards Points at Checkout?

Why aren’t my EMK Rewards points showing?

Loyalty & Rewards

Can I use more than one discount code on an order?

How Do I Stay Informed About New Products and Promotions?

Are there any active promo codes or ongoing promotions?

Why doesn't my promo code work?

Promotions

Where Can I Find the Full Ingredient List for EMK Products?

Are EMK products safe during pregnancy or breastfeeding?

Are EMK Products Vegan, Cruelty-Free, Gluten-Free, and Free of Parabens or Sulfates?

What is the shelf life of EMK products?

What is EMK’s sustainability approach?

What is AgaveFlora-V™ (formerly known as Bioplacenta)?

Ingredients & Safety

Aurora Cleanser

Beam Eye Gel

Bloom Toner

Cx3 Gold Serum

Face Treatment

Glowin Tinted Cream SPF

Instant Live Mask

Lumina Hand Treatment

Optima Face Cream

Rescue Serum

Radical Eye Cream

Supra Face Cream

Stem Cell White Caviar

Texal Mask

24K Gold Peeling Gel

Product Specific Guidance

How to Layer EMK Products — Complete Ritual Guide

Can I Use EMK Products with Other Skincare Brands?

Where should I start with EMK skincare?

How long does it take to see results from EMK products?

How to Use & Layer

Products & Formulation

What Is the EMK AI Skin Analysis?

How often should I take the EMK AI Skin Analysis?

I Completed the AI Skin Analysis — Where Is My Code?

Does the EMK AI Skin Analysis store my information?

Are AI Skin Analysis Results Medical Advice?

Troubleshooting the EMK AI Skin Analysis

AI Skin Analysis

Are there career opportunities at EMK?

Careers & Job Openings

Does EMK Have an Affiliate Program?

I'm a content creator, can I collaborate with EMK?

Affiliates & Content Creators

How can I become a wholesale or professional partner?

Wholesale & Distribution

Work With EMK

How Can I Contact EMK Customer Care?

Who should I contact for other EMK inquiries?

Contact & Support