Pre-order products, out-of-stock items, and partial shipmentsUpdated 3 months ago

At EMK, we strive to ensure timely delivery of all orders. Please note the following policy regarding pre-order products, out-of-stock items, and partial shipments:

• If an item is in pre-order status or becomes out of stock after purchase, EMK will cover the cost of shipping that item separately once it becomes available.
• For international orders, any previously paid duties and taxes for the affected product(s) will be honored by EMK upon shipment.
• If a customer wishes to add additional items to their order at the time of shipment, they will be responsible for any additional shipping fees and applicable duties/taxes associated with those items.
• All shipping costs, duties, and taxes for the original order are charged at the time of purchase and are non-refundable once the order has been processed.

We appreciate your patience and understanding as we work to deliver your EMK products as quickly as possible. If you have any questions regarding your order status, please contact our customer care team.